Rudy was the tech that was assigned to our request for service. He was very polite, patient, and explained things in a way that I understood. He went above and beyond making sure everything was working and everyone understood how the system operates. If he's not already doing so, Rudy should be training others.

Tim did an excellent job installing my security system! He was very thorough, knowledgeable, and professional throughout the entire process. He took the time to make sure everything was installed correctly and explained everything clearly. Tim was also very kind, patient, and courteous, which made the whole experience even better. I really appreciated his attention to detail and the care he took to ensure everything was done right. Excellent customer service from start to finish! I highly recommend Tim to anyone looking for a knowledgeable, professional, and friendly technician.

Guardian alarm is a great company with great customer service

Tim K installed new system efficiency, reviewed all details on operation, helped us download app + explained usage, even came back to adjust a sensor that was an 1/8" off great service + product! very satisfied

My wife and I just started working with Guardian and we could not be happier. We have never felt a need for an alarm company or security cameras until recently, and this company made the process very easy. When I first called for the appointment their employee Archie was really nice and helpful and got us a scheduled appointment with Nathan set for less than 48 hours later. Nathan came out listened to our concerns and what we were looking for and had us a quote the very next day. We kept changing our minds from just cameras to cameras and security system so poor Nathan probably had to complete six different versions of the quote until we had everything we wanted including cameras, alarm system for break-ins, fire, carbon monoxide, and sump pump alarm. Even once we said we were set and they sent us the contract we still made 1 more change which Celina made at 4:15 on a Wednesday and resent to us. We immediately signed, paid the deposit and were then scheduled for Friday install, which I thought was a very impressive turnaround. Our installers Anthony and Rudy arrived as scheduled and they were just as amazing and impressive as everyone else in the company had been. In fact when they started working on the camera install they realized the house we had bought was actually hard wired for cameras and there was a better option available for us. I know many contracting companies who would have just stuck to the work order they had rather than starting over with a far superior product, but they truly seemed to want to make sure we got the best option available rather than just working to get it done and get home. These two and really all the people I have talked to at Guardian seem to really put the customer first which is so refreshing in todays world. Anthony and Rudy also took time after the installation to walk us through the control panel and the app and showed us how to do everything with the system which if very user friendly and easy to use. Anthony is even stopping back next week with a larger permanent recording storage device that by the house being hardwired we are able to use. Just top notch start to finish; definitely a company I can recommend.

Tim K was kind, knowledgeable and very helpful! I truly appreciated him!

Guardian Alarm really did a fantastic job on my commercial camera install. I am very happy with there very friendly supportive staff as that walked me through how to view the cameras remotely and how to operate the system overall. Highly recommended and Thanks again

The 2 technicians, Anthony Jones and mark were awesome.They explained everything very well and went over instructions and answered all my questions.They were great working together.

We had the pleasure of having Justin come help us today. He went over different options for us to consider, and showed us how specific items that we already had could be optimized. Great service!

My alarm system was not being seen at their control center. After following their suggestions to fix it that didn't fix it, we setup an appointment for them to come to the house. The gentleman was very nice and polite. He took care of the problem in the box. Everything is working fine now.

Tim creatively solved one of the problems that occurred from interactions with my old Alarm. He’s very professional and extremely knowledgeable. It was fun to work with him. Boss, he deserves a raise!

The lady i talk to was very nice and understanding. She answered my question p professionally. I liked that. Thank you very much. .

Representatives have been extremely professional and helpful when I call in with questions. Quick service or any repairs.

John was fantastic!! Super friendly and made sure everything worked properly! Thank you so much!

David Smith did an Amazing Job and gave Great Customer Service!

Tim did a great job adding a camera to our system. Very thorough instructions were given as well.

Tim K did a great job and was very knowledgeable as well as being professional

Tim is a professional security system installer. He tightened up my existing system along with adding a new panel, CO, and Smoke detector's. He was quick and efficient. He explained the new system to me with patience and made sure to leave his number just in case I have a quick question in the future. Thank you - Angie Molitoris, Highland Hts

Second call for issue. First technician actually caused the issue that needed to be addressed this time.

Robert cruz and Robert cutwright did an absolutely amazing job.

Tim the technician, came spent the entire day. Cleaned up after himself. Everything worked flawlessly. Taught me how to use system (turns out not complicated at all). Nothing but good things to say. Bravo Gaurdian alarm.

Tim and Mike the guardian texted did an awesome job. I’d recommend guardian to anybody.

Your technician did a wonderful job, took care of my problem!

Very alert, always contact on bad activations.Keep up the good work

Service technician was very professional and informative about problem and what repairs had to be made...